Delivery & Returns
SHIPPING AND HANDLING
Delivery charges quoted by Universal Banners are for mainland UK only. This excludes Northern Ireland, Highlands & Islands, Channel Islands, Isle of Man and other remote locations. For other locations and International deliveries please contact us.
Delivery costs are detailed on the website except for certain items or locations. Any additional costs will be notified to you by email or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made. All packages are sent via a third party courier next day delivery where a signature will be required upon delivery.
We do our best to dispatch all orders within 1 day if the order is confirmed by 11am. A confirmed order requires both artwork being signed off /print ready artwork supplied and payment being received.
Bespoke items or large orders will take longer but we will advise when enquiring.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
All orders whether 'Free delivery' or 'Charged delivery ‘ refer to an order being sent to a given address ONCE only. We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery. We will not refund or replace goods that are delayed in transit due to any reason including industrial action by third parties.
If the goods we deliver are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you contact Universal Banners 01905 745475 or email: firstname.lastname@example.org with full details of the problem, within 48 hours of the delivery of the goods in question.
If you notify a problem to us under this condition, our only obligation will be, at your option:
1. to make good any shortage or non-delivery;
2. to replace or repair any goods that are damaged or defective.
EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.